Dubai Police 901 Call Center Manages Over 542,000 Requests in 6 Months
Dubai Police announced that its 901 Call Center, dedicated to non-emergency services, managed 542,686 communications in the first half of 2025. The center handled phone calls, emails, and instant messages through digital channels, reflecting the force’s commitment to efficient customer service.
Communication Breakdown
- Phone calls: 393,000
- Emails: 96,610
- Instant messages: 53,076
Abdullah Ibrahim, Director of the Customer Happiness Center, confirmed that the center’s operations align with Dubai Police’s vision of building the safest city. He stressed the importance of rapid response times, multilingual support, and technology-driven solutions.
How the 901 Call Center Works
The center operates on three structured platforms:
- Phone and inquiry platform: Dedicated teams handle complaints, suggestions, and requests.
- Transaction platform: Focused on transaction-related calls through Dubai Police smart channels.
- Digital response platform: Specialists with strong writing skills manage emails, chat requests, social media interactions, and inquiries via smart apps such as Police Eye and crime reporting services.
Why It Matters
- Enhances community trust in Dubai Police services.
- Reduces pressure on the 999 emergency line.
- Provides residents with multilingual, accessible support.
Key Fact Table
| Channel | Volume (H1 2025) |
|---|---|
| Phone Calls | 393,000 |
| Emails | 96,610 |
| Instant Messages | 53,076 |
| Total | 542,686 |
